Returns & Exchanges Policy
Effective Date: 02-04-2024
At TableLights.shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns and exchanges process to ensure your satisfaction. Please read our policy carefully to understand the terms and conditions of returns and exchanges.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned within 30 days of delivery.
- Items must be in their original condition: unused, undamaged, and with all original tags, packaging, and accessories.
- Custom or personalized items, clearance items, and gift cards are non-refundable and cannot be exchanged.
2. Initiating a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact Us: Email our customer support team at Contact@tablelights.shop with your order number and details of the item(s) you wish to return or exchange.
- Approval: Once your request is approved, we will provide you with a return authorization and instructions for sending the item(s) back.
- Shipping the Item(s): Pack the item(s) securely in the original packaging (if possible) and send them to the return address provided.
3. Refunds
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
4. Exchanges
- If you wish to exchange an item, please specify the replacement item and size (if applicable) in your return request.
- Exchanges are subject to stock availability. If the desired item is out of stock, we will issue a refund.
- The customer is responsible for return shipping costs, but we will cover the shipping cost of the replacement item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. Include photos of the item and packaging in your email to Contact@tablelights.shop. We will prioritize replacing the item or issuing a full refund, including shipping costs.
6. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Custom or personalized products
- Clearance or final sale items
- Gift cards
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
- We are not responsible for items lost in transit during the return process.
8. Contact Us
If you have any questions about our Returns & Exchanges Policy, please reach out to us:
- Email: Contact@tablelights.shop
- Phone: +1 (785)-632-659
- Mailing Address: 6409 Harry Dr, Baton Rouge, Louisiana 70806 USA
Thank you for shopping with TableLights.shop. We appreciate your trust in us and are committed to ensuring your satisfaction with every purchase.
